To successfully operate a business in Dallas, Texas, you need determination, focus, and a reliable technological infrastructure. The basic functions of your computer systems allow your employees to perform their jobs.
Without the ability to rely on your employee’s computers, not only will your employees be unable to do their jobs, but also your customers will seek out their competitors. Dealing with unexpected IT system crashes affects your bottom line and steals away valuable time.
There is a better solution for managing your technology. A professional managed IT provider in Dallas can provide consistent network monitoring, protection from cyber attacks, and help keep your operational efficiency intact.
This guide will cover how local managed IT companies in Dallas have helped other businesses grow in their markets. We will discuss some of the common obstacles that businesses face with technology in your market, what implementation to expect from your managed IT service provider, and how to select the best managed IT service provider for your unique needs.
The city of Dallas has become a beleaguered metropolitan area filled with companies that are exploding in growth; however, as this area continues to experience growth and expansion, there becomes an increased technological demand from various companies that will require reliable, high-quality systems that function at full capacity every day without fail.
Local businesses create the foundation of the Texas economy. Businesses in downtown corporate centers, warehouses or manufacturing facilities, and residential neighborhoods rely on their IT systems for operational functionality. However, many of these local businesses do not have the resources or expertise to effectively manage their IT networks.
Providing reliable technical support for local businesses in Dallas ensures that they can provide a good experience to their customers; reliable networks allow local businesses to expand their operations.
Texas entrepreneurs encounter particular types of challenges. One such challenge is the extreme weather events that can lead to reasonable power outages leading to loss of critical information. Compounding this is the fact that Texas has an extremely competitive business environment so that one hour of downed computers can translate into losing a significant customer.
Finding highly skilled technology professionals to hire as internal staff members can be difficult for some local offices due to the high costs associated with these positions.
With this in mind, many business owners are looking for ways to transition themselves from the “fixing it when it breaks” paradigm to instead having a partner that prevents problems from occurring in the first place.
As such, there has never been a greater need for continuous network monitoring capabilities and a wide variety of advanced data protection solutions in the Dallas metropolitan area.
By knowing exactly what the terms mean, you’ll help yourself make smart business decisions & get ready for the future of your company much easier!
Definition in a Local Business Context: If you are a business owner and need to know “What the heck is Managed Services Dallas,” the simple answer is that you are hiring a local company to be your partners in running your entire computer network for a monthly fixed fee.
Instead of paying an hourly fee to have your laptop repaired when it breaks down, your managed service provider will monitor your computer systems 24/7 to prevent them from breaking down.
Managed Service Providers (MSPs) are your complete technology department. They do all the things you would expect from an in-house department – resetting passwords, installing new servers, and planning your annual budget for technology – while they work with you on a daily basis to keep your business up and running smoothly.
To understand the real value, you must compare the two main types of support. Proactive support is the core of managed services.
Feature | Proactive Managed IT | Reactive (Break/Fix) IT |
Main Goal | Prevent issues before they happen | Fix issues after they happen |
Cost Structure | Predictable flat monthly fee | Surprise hourly bills |
Downtime | Very low | Very high |
Business Value | Strategic growth partner | Transactional repair service |
To learn more about the broader concepts, check out our complete guide on what managed IT services are.
Your business holds valuable information. To keep both your data protected and your employees productive, you need a solid plan in place.
Cities often attract criminals looking for opportunities to steal from unsuspecting victims. Hackers want to attack businesses that are small and/or have weak defenses, as opposed to larger companies which can afford more advanced security solutions.
Strong IT partners will implement advanced firewall technology; block suspected fraudulent email; and train your employees how to identify and avoid phishing attacks. Absolutely this will help keep your business’s private data off the internet from innovative criminals.
Many types of businesses have legal requirements regarding how they save data. If you operate a doctor office or a financial service company and you were to have a data breach, the potential for millions of dollars in legal fines would be substantial.
A good technology partner will implement an encrypted and secure storage system that is compliant with both state and federal laws so your business remains in compliance with regulatory obligations.
When commuting to work each day is difficult with I-35, many employees are now working from home part of the time. Your employees need fast, secure access to company files from their homes.
Managed services offer secure remote access to your network, hosted/cloud-based phone systems, and managed laptops that allow your employees to work anywhere in North Texas.
If your business loses internet service, you are losing money to your competitors who are only one single click away! Proactive 24/7/365 monitoring of the business network identifies impending hardware failures (hard drive failures) and network bottlenecks before they occur, allowing the IT Staff to fix these small issues behind-the-scenes so that employees can continue to provide services to your customers without interruption.
You have a complete set of professional tools and assistance from professionals when signing a managed IT contract. You may learn what managed IT services contain by reading our blog post for a more in-depth insight.
24/7 Monitoring & Help Desk SupportYour computer can crash or stop functioning at any time. Our advanced software program monitors the computers and network 24/7. If an employee forgets their password at 7 AM, they can easily call the help desk for immediate assistance.
Cybersecurity & Threat ProtectionYour digital data and assets will be protected by a cyber defense system. This consists of the use of high-quality enterprise-level antivirus software, strict compliance with network security rules, and immediate detection of cyber threats. Continuous monitoring of the networks is conducted to block would-be intruders before they gain entry to your networks.
Data Backup & Disaster RecoverySevere weather conditions in Texas can lead to power outages and physical server loss. We utilize automated methods/methodologies to back up all of your data a minimum of 4 times per day.
All backups are conducted by securely storing your duplicated file copies in the cloud. In the event of an emergency or act of God, we can quickly restore your entire infrastructure.
Cloud Services & Microsoft 365 ManagementWe will assist with migrating your organization to the cloud. We will administer your Microsoft ecosystem, which includes your company’s email, Teams chat, and all the files stored within SharePoint. We will make sure that your data in the cloud is backed up, along with it being easily accessible by your internal teams.
Strategic IT Planning & vCIO ServicesWe provide services to many different industries in the Dallas area. Each business has different requirements when it comes to tools, and therefore we will provide tailored support to each industry we work with.
In addition, we provide rugged Wi-Fi equipment and immediate support so that manufacturers can maintain their supplies and service without delays.
While you might consider hiring a giant tech firm that operates throughout the US, your day-to-day operations likely will be positively impacted by having a local vendor rather than a national one.
Faster On-Site Support in DallasIf one of your main servers has a physical issue, you can’t afford to wait three days for a tech from a different state to fly out and fix it. With a local vendor, you can expect timely support to drive over to your office to replace what broke and get you back in business on that very same day.
Understanding of Local Compliance RequirementsTexas has many regulations dealing with the handling of personal information; your local vendor can help you fully understand the compliance landscape as well as what local auditors are looking for in order to pass any audits.
Personalized IT StrategyWhile national firms often see you as just a number, a local vendor will come to your office to meet you and your team to understand how you do things. Based on this level of understanding, your local vendor will develop a technology plan tailored to your actual needs.
Long-Term Technology PartnershipYour vendor and you are part of the same community and will work together to develop a long-lasting relationship built on trust and demonstrated results. When your local business grows and has continued success, so will your local vendor
It is common for business owners to consider whether or not to hire their own computer technician. This section will provide insight into both options and their actual costs.
Cost Comparison for Dallas BusinessesHiring an experienced IT Manager in Dallas, Texas is costly. Not only do you have to pay an employee’s salary, but you must also pay for the employee’s health insurance and their paid time off.
In contrast, managed service providers typically charge only a fraction of the cost of employing a full-time IT Manager. Managed service providers provide their clients with a single predictable monthly fee, as opposed to multiple hidden taxes that would be charged if the client hired the IT Manager as an employee.
For additional details on the cost of managed services, please refer to our IT Pricing Guide.
Expense Type | Internal IT Employee | Managed IT Services |
Monthly Cost | Very High (Salary + Benefits) | Affordable Flat Fee |
Coverage Hours | 40 Hours a Week | 24/7/365 |
Skill Level | Limited to one person’s knowledge | Entire team of specialists |
Sick Days / Vacations | Network is unprotected | Zero gaps in coverage |
An individual cannot have knowledge of all things. So, while an internal employee may be great at fixing printers, they may not have any knowledge on how to eliminate an advanced hacker.
However, with an external plan, you gain access to a huge group of people, including a help desk tech, security expert, and a cloud architect, all working for you.
When a company hires 10 new employees, the internal IT department becomes inundated with new computers and setups. A managed service provider has the ability to quickly take on any additional workload. When your company scales, so will our services.
You should have an IT partner who works as hard as you do. Local businesses can count on Intrigue IT Solutions for fast, honest, and reliable tech help.
We do not wait until the last minute for security. We build multiple layers of network protection into each network we create, whether by design or by implementation.
We also utilize technology such as firewalls, as well as provide employee training to ensure that your organization is protected from the current types of digital threats.
Having a surprise bill is never a welcome thing to encounter, so we offer a very simple structure to our customers based on a flat rate every month so they will know in advance what services will be received and at what cost, each time of the billing.
At the point of contact for assistance, there would be an individual contact or a person you can speak to that has extensive knowledge of the services provided by us and your business.
All members of our support team are well-trained and very capable of handling any issues that arise for your business, so you will be able to resume your daily work and operations as soon as possible without any problems.
As you grow as a business, we grow as a company. We will have the knowledge and tools required to handle the opening of a second office and/or moving files/taping to the cloud in a manner that does not negatively affect your day-to-day operations.
We know the market in the DFW area well and have a proven track record of assisting Texas businesses with keeping their networks stable, decreasing costs, and securing their data.
The following is a brief overview of what we hear from our local owners about some of the frequently asked questions they have.
Because we are locally based, we are able to respond quickly. If you find that your emergency cannot be resolved remotely, we can generally send a skilled technician to your office within a couple of hours.
Yes! Our experience is that many of your urgent projects take place after normal working hours. Our monitoring application is always operational, and our after-hours technical support team is there to help you keep moving.
Absolutely! Whether your main site is in the major metro area or you have branch offices throughout Texas, we will manage your entire network and ensure that all of your sites are securely connected while being able to share information seamlessly.
Very simple process. Contact us using the form on our website, and we will set up an appointment to perform a detailed assessment of your computer network.
During our assessment, we will identify areas of your network where you have potential security risks, identify slow devices and recommend ways to reduce your overall technology expenditures.
Would you like to know where your network currently stands? Request an assessment, and we’ll show you how we can help improve your daily operations.
Are you ready to have an improved technology experience? Contact Intrigue IT Solutions to create a solid, efficient IT platform for your company.
